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Safaricom-owned M-Pesa services are now back after hours of downtime on Tuesday1. The company said Kenyans can now continue enjoying the services1. Earlier on when this writer tried to transact through M-Pesa, a message popped up indicating; “The parameters of data sources are null null.” The same error was experienced while trying to transact through the M-Pesa app1. “M-PESA is undergoing scheduled maintenance,” the pop-up indicated1.
According to The Star, the downtime lasted for an hour. The service was unavailable on the M-Pesa app, USSD code, and SIM card tool2. The company has not yet provided any details on the cause of the outage1.
If you are still experiencing issues with M-Pesa, try updating your customer menu by following these steps3:
- Switch on your phone if it is off.
- Go to the phone’s SIM toolkit.
- Select M-Pesa option.
- There will be several options on the M-Pesa menu. Select Account.
- Select Update my customer menu. This is under accounts.
- Now, enter your M-Pesa PIN.
- Press enter to complete the process.
This is a developing story, and we will provide more information as it becomes available.
